Refund Policy

Playroom (GamePe Technologies Pvt. Ltd.) is a social gaming app that allows users to interact with each other, play games, and earn rewards. Users can purchase coins to use in the app, and they can also send virtual gifts to other users. In addition, users can purchase virtual assets, such as frames and avatars.
General Refund Policy:

All purchases made in Playroom (GamePe Technologies Pvt. Ltd.) are final and non-refundable. However, we will consider issuing a refund in the following circumstances:

  • Technical Issues: If you are experiencing technical difficulties with Playroom that prevent you from accessing or using your purchased items, we will issue a full refund.
  • Accidental Purchases: If you accidentally purchase an item in Playroom, we will issue a full refund if you contact us within 24 hours of the purchase.
  • Fraudulent Activity: If you believe that your account has been compromised and used to make unauthorized purchases, we will investigate the matter and issue a refund if necessary.
In-App Purchases
In-app purchases, including coins, virtual gifts, and virtual assets, are not refundable unless they fall under one of the general refund policies listed above.
Requesting a Refund
To request a refund, please contact our support team at contact@playroom.live (GamePe Technologies Pvt. Ltd.) Please include your order number, the reason for your request, and any relevant documentation.
Refund Processing
Refunds will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exceptions
We reserve the right to deny any refund request that we determine to be fraudulent or abusive.
Updates to Refund Policy
We may update this refund policy from time to time. We will notify you of any changes by posting the updated policy on our website.
Contact Us
If you have any questions about this refund policy, please contact our support team at contact@playroom.live (GamePe Technologies Pvt. Ltd.)
Your use of the PlayRoom App is subject to our Terms of Use.

This Privacy Policy is effective from the installation of this app on your device.

Playroom Games (GamePe Technologies Pvt. Ltd.)
India